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Refund Policy

1. Satisfaction Guarantee

We are committed to providing exceptional furniture cleaning services. If you are not completely satisfied with our work, we will:

• Return to re-clean the item at no additional charge within 7 days
• Work with you to address any specific concerns
• Provide alternative cleaning methods if appropriate

2. Refund Eligibility

Full or partial refunds may be considered in the following circumstances:

• Service not performed as described or scheduled
• Damage caused by our negligence during the cleaning process
• Failure to achieve reasonable cleaning results after re-service attempt
• Cancellation of service by FurnitureShine Pro Canada

3. Refund Process

To request a refund:

1. Contact us within 7 days of service completion
2. Provide detailed description of the issue
3. Allow opportunity for re-service before requesting refund
4. Refund requests will be reviewed within 5 business days

4. Refund Methods

Approved refunds will be processed using the original payment method:

• Credit card refunds: 3-5 business days
• Cash payments: Check issued within 10 business days
• Bank transfers: 2-3 business days

5. Non-Refundable Situations

Refunds are not available for:

• Pre-existing damage not disclosed during consultation
• Normal wear and aging of furniture
• Customer dissatisfaction with natural fabric characteristics
• Results on heavily soiled items that require multiple treatments
• Services completed more than 30 days ago
• Cancellations made less than 24 hours before scheduled service

6. Partial Refunds

Partial refunds may be offered when:

• Only portion of service was unsatisfactory
• Customer opts not to allow re-service attempt
• Service was partially completed due to unforeseen circumstances
• Additional treatments were unsuccessful

7. Service Credits

As an alternative to monetary refunds, we may offer:

• Service credits for future cleaning
• Complimentary maintenance treatments
• Discount on additional furniture cleaning services

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request escalation to senior management
• Submit complaint to Better Business Bureau
• Contact Consumer Protection agencies in your province

9. Quality Assurance

We continuously improve our services through:

• Regular staff training and certification
• Customer feedback analysis
• Advanced cleaning technology adoption
• Comprehensive insurance coverage

10. Contact for Refund Requests

To initiate a refund request or discuss any concerns:

FurnitureShine Pro Canada
Email: refunds@furnitureshinepro.ca
Phone: 1-800-SHINE-PRO
Customer Service Hours: Monday-Friday 8AM-8PM EST
Address: 123 Clean Street, Toronto, ON M5H 2N2, Canada